Strong technical background in enterprise software
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company
Job Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Candidates must possess strong technical acumen to navigate challenges with large enterprise accounts and coordinate business-critical incidents.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonuses and stock grants.
Matching Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Salary
Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described
Skills & Requirements
Must-have
7+ years in product support or customer success
5+ years managing complex SaaS solutions
Strong technical background in enterprise software
Experience with C-level stakeholder engagement
Fluent spoken and written English
Nice-to-have
Fluency in German, French, or Spanish
Background in HR, Payroll, or Financials domains
Proven history of issue resolution and escalation management
Ability to work independently in fast-paced environments
Experience chairing steering committee meetings
Key Requirements
BS or MS in Technical Degree or equivalent experience
7+ years experience in product support or consulting
5+ years implementing complex SaaS solutions
English fluency required; other languages preferred