Analyst Lead, Managed Service

Fidelity National Information Services

Not specified; competitive salary + benefits offer...
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Service delivery experience in enterprise environments
Incident, problem, change, and sla management
Client escalation management and communication
** Fidelity National Information Services is seeking an Analyst Lead for their Managed Services team to oversee client service delivery and ensure operational efficiency. The role requires strong communication and operational management skills to maintain client relationships and service performance in a hybrid work environment. **

Job Summary

  • The Service Manager serves as the primary owner of the operational service relationship, accountable for delivering a reliable and well-governed service experience.
  • This role requires coordinating across support, engineering, change, and incident teams to manage escalations and ensure strict adherence to service level agreements.
  • Candidates must be comfortable with a hybrid schedule including specific onsite days and participation in an on-call rotation for major incidents.

Matching Summary

Match Score: 75

** Fidelity National Information Services is seeking an Analyst Lead for their Managed Services team to oversee client service delivery and ensure operational efficiency. The role requires strong communication and operational management skills to maintain client relationships and service performance in a hybrid work environment. **

Salary

Not specified; Competitive salary and benefits offered

Skills & Requirements

Must-have

  • Service Delivery experience in enterprise environments
  • Incident, Problem, Change, and SLA management
  • Client escalation management and communication
  • Cross-functional coordination with engineering teams
  • Hybrid work schedule with onsite days

Nice-to-have

  • Experience in financial services or fintech
  • Familiarity with ServiceNow ITSM platforms
  • ITIL certification or formal framework exposure
  • Strong ownership mindset and critical thinking
  • Ability to translate technical issues for clients

Key Requirements

  • Experience in Service Delivery or IT Service Management
  • Strong understanding of incident and SLA management
  • No sponsorship available for this position

Work Rights

Not specified

Tailored Resume

Cover Letter