Work From Home- Bilingual (spanish) Senior Fraud Recovery Coordinator-complex Claims

Capital One

Richmond, VA, US
Base: $49,774 annually; bonus/equity: not specifie...
Fully remote
Fluent in spanish and english
3 years customer service experience
Secure home office environment
Candidates must be fluent in both Spanish and English to handle complex fraud recovery claims for Capital One customers

Job Summary

  • Candidates must be fluent in both Spanish and English to handle complex fraud recovery claims for Capital One customers.
  • The role requires a secure home office with high-speed internet (minimum 100 Mbps) and living within a 100-mile radius of designated US locations.
  • Successful associates will receive comprehensive benefits including Day 1 medical coverage, 401K matching, and paid training.

Matching Summary

Candidates must be fluent in both Spanish and English to handle complex fraud recovery claims for Capital One customers.

Salary

Base: $49,774 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401K, Stock Purchase Plan

Skills & Requirements

Must-have

  • Fluent in Spanish and English
  • 3 years Customer Service experience
  • Secure home office environment
  • 100 Mbps internet speed required
  • Live within 100 miles of specific zip codes

Nice-to-have

  • Strong attention to detail
  • Empathy and customer focus
  • Problem-solving skills
  • Positive attitude and flexibility
  • Experience in Financial Industry

Key Requirements

  • High school diploma or GED
  • Minimum 3 years call center experience
  • Pass language assessment
  • US work authorization (no sponsorship)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter