Digital Customer Success Program Manager

328

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
This role is central to shaping how Workday scales its customer success programs globally through digital journeys and tooling

Job Summary

  • This role is central to shaping how Workday scales its customer success programs globally through digital journeys and tooling.
  • The team operates on a Council model where roadmaps are co-authored with field partners to ensure alignment with real-world needs.
  • Workday offers flexible work arrangements requiring at least 50% time in-office or in the field per quarter alongside competitive compensation.

Matching Summary

This role is central to shaping how Workday scales its customer success programs globally through digital journeys and tooling.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Enterprise software industry background
  • Design thinking application
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project Management Certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

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