This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center
Job Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Matching Summary
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
Skills & Requirements
Must-have
Inbound contact center
Accuracy and logic
Toggling between systems
Seamless service delivery
Digital solutions
Industry regulations compliance
Nice-to-have
Client relationship building
Adaptability to new technology
Team player attitude
Receiving performance feedback
Key Requirements
1+ years customer/client service experience
Intermediate computer proficiency
High School Diploma / GED / Secondary School or equivalent