Banking Services Group Leader Iii - Retail Servicing
Mcetbhb
Buffalo, New York, United States of America
Base: $26.00 - $43.34 hourly; bonus/equity: not sp...
Team leadership and guidance
Workflow monitoring and management
Process improvement initiatives
Serves as team leader within assigned Retail Servicing unit with guidance from manager, guiding workflow, managing exceptions, and assisting in process improvement
Job Summary
Serves as team leader within assigned Retail Servicing unit with guidance from manager, guiding workflow, managing exceptions, and assisting in process improvement.
Monitors workflow, provides training and coaching, approves daily work, and completes production reporting for the assigned Retail Servicing team.
Researches and resolves complex customer issues, vendor support, and regulatory complaints, while adhering to risk and regulatory standards.
Matching Summary
Serves as team leader within assigned Retail Servicing unit with guidance from manager, guiding workflow, managing exceptions, and assisting in process improvement.
Salary
Base: $26.00 - $43.34 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Team leadership and guidance
Workflow monitoring and management
Process improvement initiatives
Customer issue resolution
Regulatory complaint handling
Nice-to-have
Promote an environment that supports belonging
Reflects the M&T Bank brand
Strong customer service skills
Key Requirements
Minimum 5 years higher education and/or relevant work experience