It Support Analyst -level I Opening Category Location St. Louis, Mo

The Timberline Group

St. Louis, Mo
On-site
Excellent customer service skills
Microsoft dynamics crm
High call volume experience
The Timberline Group is seeking an IT Support Analyst Level I to provide customer service through the IT Service Desk in St. Louis, MO. The role involves answering technical support calls, routing tickets, and assisting customers while adhering to IT policies and procedures

Job Summary

  • IT Support Analyst will provide excellent customer service through incoming phone calls to the IT Service Desk while assisting customers with routine incidents and routing tickets to appropriate teams.
  • Answer all incoming technical phone calls through the Service Desk, gather appropriate information, and interpret/differentiate technical requests to direct them to the appropriate support teams.
  • Use procedures, policy, knowledge base information, and reference materials to provide incident resolution and closure for routine user problems, routing tickets for issues that cannot be resolved at Level 1.

Matching Summary

Match Score: 85

The Timberline Group is seeking an IT Support Analyst Level I to provide customer service through the IT Service Desk in St. Louis, MO. The role involves answering technical support calls, routing tickets, and assisting customers while adhering to IT policies and procedures.

Skills & Requirements

Must-have

  • excellent customer service skills
  • Microsoft Dynamics CRM
  • high call volume experience

Nice-to-have

  • work well with people at all levels
  • adapt easily to a constant changing environment

Key Requirements

  • Associate's degree or equivalent
  • Six months to one year related experience
  • Understanding of basic computer/network concepts
  • Experience in Microsoft Office applications

Work Rights

Not specified

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