10-15 years customer service management experience
Strong analytical skills for feedback interpretation
Experience developing customer experience kpis
The Customer Experience Expert plays a key role in enhancing passenger satisfaction across the metro network during its Operations & Maintenance phase
Job Summary
The Customer Experience Expert plays a key role in enhancing passenger satisfaction across the metro network during its Operations & Maintenance phase.
This position requires close collaboration with operational teams and stakeholders to ensure high-quality, consistent service delivery.
The company offers a tax-free salary, life insurance coverage, medical insurance, annual leave balance, and a discretionary bonus program.
Matching Summary
The Customer Experience Expert plays a key role in enhancing passenger satisfaction across the metro network during its Operations & Maintenance phase.