Apprentice, Client Operations Crm Tech

S&P Global Market Intelligence

Crm and support functionality
User acceptance testing
Client interaction monitoring
Participate in project and application management duties to improve our internal tools and external client experience

Job Summary

  • Participate in project and application management duties to improve our internal tools and external client experience.
  • Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
  • We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Matching Summary

Participate in project and application management duties to improve our internal tools and external client experience.

Skills & Requirements

Must-have

  • CRM and support functionality
  • User Acceptance Testing
  • client interaction monitoring
  • workflow guides
  • quantitative, analytical and interpretive skills
  • excellent MS Office skills
  • strong Excel skills

Nice-to-have

  • LEAN mindset
  • improving service delivery
  • curiosity and a shared belief
  • spirit of discovery
  • collaborate in close partnership

Key Requirements

  • undergraduate degree
  • 1-2 years customer service experience
  • Salesforce end user experience
  • Salesforce or another CRM tool

Work Rights

US Candidates Only

Tailored Resume

Cover Letter