Vp Customer Service Operations Philippines

Empower Geographics Inc

Philippines
Not specified; not specified; not specified
Hybrid (flexible work environment)
10+ years financial services experience
8+ years progressive leadership roles
Finra series 7, 24, 63, and 65 licenses
Empower Geographics Inc. is seeking a Vice President of Customer Service Operations in the Philippines, responsible for overseeing customer service operations and ensuring alignment with U.S. standards. The position emphasizes leadership, operational excellence, and the promotion of a collaborative culture across geographies

Job Summary

  • The role provides executive leadership for all Philippines-based customer service operations spanning multiple customer segments.
  • This leader is responsible for maturing the operating model and driving operational alignment with U.S.-based customer service strategy.
  • Candidates must hold FINRA Series 7, 24, 63, and 65 licenses along with a fingerprinting clearance.

Matching Summary

Match Score: 85

Empower Geographics Inc. is seeking a Vice President of Customer Service Operations in the Philippines, responsible for overseeing customer service operations and ensuring alignment with U.S. standards. The position emphasizes leadership, operational excellence, and the promotion of a collaborative culture across geographies.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 10+ years financial services experience
  • 8+ years progressive leadership roles
  • FINRA Series 7, 24, 63, and 65 licenses
  • Call center environment expertise
  • English fluency required

Nice-to-have

  • High employee retention track record
  • Inclusive leadership capabilities
  • Enterprise-wide collaboration skills
  • Strategic workforce planning
  • Cultural alignment promotion

Key Requirements

  • Bachelor's degree or 10 years additional experience
  • FINRA Series 7, 24, 63, and 65 certification
  • FINRA Fingerprinting clearance
  • Fluency in English written and spoken
  • Proven track record in high performance teams

Work Rights

Not specified

Tailored Resume

Cover Letter