Associate, Payroll Client Services - Sat- Wed - Amer

Remote

AMER
$19,650—$44,200 usd pm
Fully remote
Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
Remote is seeking an Associate for its Payroll Client Services team to provide customer support related to payroll inquiries. The position is fully remote and operates on a fixed schedule from Saturday to Wednesday

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is seeking an Associate for its Payroll Client Services team to provide customer support related to payroll inquiries. The position is fully remote and operates on a fixed schedule from Saturday to Wednesday.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust understanding of regulatory requirements
  • exceeding customer expectations
  • experience with Zendesk, Slack, and Notion
  • collaborative team environment
  • Saturday to Wednesday fixed schedule

Nice-to-have

  • ambitious problems
  • future focused work culture
  • continuous learning and career development

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

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