Regional Business Administrator – Salesforce Service Cloud

Sanofi

Bogotá, Colombia
Hybrid
Salesforce service cloud administration experience
Order to cash (o2c) process knowledge
Salesforce lightning expertise
This role is responsible for the business administration of Salesforce Service Cloud within Sanofi's Order to Serve Global Process

Job Summary

  • This role is responsible for the business administration of Salesforce Service Cloud within Sanofi's Order to Serve Global Process.
  • The position requires maintaining security protocols, managing defects, and leading end-user training for O2C processes.
  • Sanofi offers flexible working policies including up to 50% remote work and a diverse cross-cultural team environment.

Matching Summary

This role is responsible for the business administration of Salesforce Service Cloud within Sanofi's Order to Serve Global Process.

Skills & Requirements

Must-have

  • Salesforce Service Cloud administration experience
  • Order to Cash (O2C) process knowledge
  • Salesforce Lightning expertise
  • User setup and profile management
  • First-level technical support

Nice-to-have

  • Strong stakeholder management skills
  • Excellent communication abilities
  • Data analysis capabilities
  • End-user training leadership
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in Business, IT, or related field
  • Advanced English language proficiency
  • Previous Salesforce administration experience

Work Rights

Not specified

Tailored Resume

Cover Letter