Single Family Market Engagement Associate

FANNIE MAE

Plano, TX, United States
Base: 85,000 to 110,000; bonus/equity: not specifi...
Hybrid
Mortgage servicing experience
Policy interpretation and application
Customer-focused communication
Fannie Mae is seeking a Single Family Market Engagement Associate to provide front-line support for mortgage servicing inquiries. The role requires strong customer engagement skills, the ability to interpret complex policies, and a proactive approach to problem-solving in a fast-paced environment

Job Summary

  • Play a critical role in supporting Fannie Mae’s servicing customers by delivering timely, accurate, and consistent guidance.
  • Serve as a primary point of contact for inbound servicing inquiries, providing clear guidance on Single-Family Servicing Guide requirements, policies, and procedures.
  • Contribute to operational activities and cross-functional initiatives that support servicing operations, customer engagement, and continuous improvement.

Matching Summary

Match Score: 85

Fannie Mae is seeking a Single Family Market Engagement Associate to provide front-line support for mortgage servicing inquiries. The role requires strong customer engagement skills, the ability to interpret complex policies, and a proactive approach to problem-solving in a fast-paced environment.

Salary

Base: 85000 to 110000; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Mortgage servicing experience
  • Policy interpretation and application
  • Customer-focused communication
  • Independent problem-solving
  • Multi-tasking in fast-paced environment

Nice-to-have

  • Analytical and critical thinking
  • Navigating multiple systems
  • Subject matter expertise
  • Process improvement identification

Key Requirements

  • Experience in mortgage servicing or related field
  • Ability to interpret and apply policies
  • Strong verbal and written communication skills
  • Proven ability to work independently
  • Ability to manage multiple inquiries simultaneously
  • Bachelor's degree or equivalent professional experience

Work Rights

Not specified

Tailored Resume

Cover Letter