Senior Manager, Customer Success — Power & Tech

Wood Mackenzie

Hybrid
Lead or mentor customer success managers
Drive retention and customer health metrics
Manage onboarding and value realization
Wood Mackenzie is the global leader in analytics and proprietary data across the energy and natural resources landscape

Job Summary

  • Wood Mackenzie is the global leader in analytics and proprietary data across the energy and natural resources landscape.
  • The Senior Manager leads a team of Customer Success Managers to ensure customers adopt solutions and realize value from Wood Mackenzie products.
  • This hands-on leadership role requires building a culture of accountability while partnering cross-functionally to support customer outcomes.

Matching Summary

Wood Mackenzie is the global leader in analytics and proprietary data across the energy and natural resources landscape.

Skills & Requirements

Must-have

  • Lead or mentor Customer Success Managers
  • Drive retention and customer health metrics
  • Manage onboarding and value realization
  • Ensure consistent use of success playbooks
  • Collaborate cross-functionally with Sales and Product

Nice-to-have

  • Experience in power utilities or renewables sector
  • Strong commercial instincts for renewal strategy
  • Intellectual curiosity about energy transition
  • Ability to interpret data for account prioritization
  • High degree of customer empathy and coaching skills

Key Requirements

  • 2-3+ years leading Customer Success Managers
  • Prior experience in B2B SaaS or analytics
  • Hybrid working model with minimum two days in office

Work Rights

Not specified

Tailored Resume

Cover Letter