Salesforce Technical‑functional Analyst - Ams

Kyndryl

Hybrid
Salesforce marketing cloud expertise
Sql and ampscript scripting skills
Incident management in ams environment
Kyndryl is seeking a Salesforce Technical-Functional Analyst to support and improve their Salesforce platforms, ensuring alignment with business needs and IT guidelines. The role involves analyzing incidents, validating processes, and collaborating across teams to optimize customer engagement and operational efficiency

Job Summary

  • The role involves analyzing and resolving functional and technical incidents across Salesforce Marketing, Sales, and Service Clouds to ensure service stability.
  • Candidates must possess strong analytical skills to validate end-to-end flows from lead generation through post-sales support and manage data segmentation using SQL and AMPscript.
  • Kyndryl offers a flexible, supportive environment prioritizing employee well-being with access to cutting-edge learning opportunities and personalized development goals.

Matching Summary

Match Score: 85

Kyndryl is seeking a Salesforce Technical-Functional Analyst to support and improve their Salesforce platforms, ensuring alignment with business needs and IT guidelines. The role involves analyzing incidents, validating processes, and collaborating across teams to optimize customer engagement and operational efficiency.

Skills & Requirements

Must-have

  • Salesforce Marketing Cloud expertise
  • SQL and AMPscript scripting skills
  • Incident management in AMS environment
  • Lead-to-cash process validation
  • SIT/UAT functional testing execution

Nice-to-have

  • Continuous improvement mindset
  • Cross-functional collaboration skills
  • Results-driven approach
  • Self-management capabilities

Key Requirements

  • Minimum 5 years of Salesforce experience
  • Bachelor's degree in Systems or related field
  • Native Spanish and Basic English proficiency

Work Rights

Not specified

Tailored Resume

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