Customer Service Business Relationship Manager

Carrier Global Corporation

Base: $117,500.00 - $234,500.00 annually; bonus/eq...
Hybrid
5+ years crm experience
Salesforce and sap platform expertise
Agile project management methodology
Carrier Global Corporation is seeking a Customer Service Business Relationship Manager to enhance customer experiences and operational efficiency through digital initiatives. The role requires collaboration with various stakeholders to deliver scalable digital solutions and manage customer service platforms

Job Summary

  • The role drives digital initiatives to improve customer experiences, operational efficiency, and business outcomes at the intersection of customer service and digital product delivery.
  • Candidates must partner with leadership to translate business objectives into scalable digital solutions using platforms like Salesforce and SAP while managing AI-enabled projects.
  • The position offers a competitive salary range of $117,500.00 to $234,500.00 annually along with comprehensive health, retirement, and paid time off benefits.

Matching Summary

Match Score: 85

Carrier Global Corporation is seeking a Customer Service Business Relationship Manager to enhance customer experiences and operational efficiency through digital initiatives. The role requires collaboration with various stakeholders to deliver scalable digital solutions and manage customer service platforms.

Salary

Base: $117,500.00 - $234,500.00 annually; Bonus/Equity: Short-term cash incentives subject to plan requirements; Benefits: Medical, Dental, Vision, Retirement, Paid Time Off, Tuition Assistance

Skills & Requirements

Must-have

  • 5+ years CRM experience
  • Salesforce and SAP platform expertise
  • Agile project management methodology
  • Customer service digital initiatives leadership
  • Data governance and reporting requirements

Nice-to-have

  • AI and automation solution implementation
  • Omnichannel service channel knowledge
  • Change leadership and adoption mindset
  • Executive-level communication skills
  • Matrixed environment stakeholder management

Key Requirements

  • Bachelor's Degree required
  • 5+ years of CRM and customer service platform experience
  • Proven project management expertise in complex environments

Work Rights

Not specified

Tailored Resume

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