Competitive salary; not specified; full uniform, r...
Not specified
3 years supervisory experience
Fluent english communication
Opera pms system knowledge
The Crowne Plaza Changi Airport is seeking an Assistant Call Centre Manager to enhance guest experiences through exceptional service and effective communication. The ideal candidate will have supervisory experience, strong problem-solving skills, and a commitment to team collaboration
Job Summary
The role involves delivering exceptional telephone service and managing room reservations to exceed guest expectations.
Candidates must collaborate with the Front Office Manager to train staff and improve overall guest experiences.
The company offers a competitive salary, full uniform, impressive room discounts, and comprehensive training programs.
Matching Summary
Match Score: 85
The Crowne Plaza Changi Airport is seeking an Assistant Call Centre Manager to enhance guest experiences through exceptional service and effective communication. The ideal candidate will have supervisory experience, strong problem-solving skills, and a commitment to team collaboration.
Salary
Competitive salary; Not specified; Full uniform, room discounts, training benefits
Skills & Requirements
Must-have
3 years supervisory experience
Fluent English communication
Opera PMS system knowledge
Guest service recovery skills
Front office operations management
Nice-to-have
Additional language proficiency
Sales attitude and revenue maximization
Team training and development
Proactive problem solving
Knowledge of local attractions
Key Requirements
Minimum O levels or equivalent qualification
At least 3 years in supervisory level including management