F&b Guest Relations Manager

Four Seasons Hotels & Resorts

Bangkok, Thailand
Guest journey planning and control
Handle guest complaints and requests
Collect guest preferences and data
The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department

Job Summary

  • The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.
  • Responsibilities include supporting Restaurant Managers, coordinating VIP requests, responding to inquiries, and providing training to the team.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests, fostering a cohesive team with opportunities to learn and grow.

Matching Summary

The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.

Skills & Requirements

Must-have

  • Guest journey planning and control
  • Handle guest complaints and requests
  • Collect guest preferences and data
  • Operate computer systems
  • Fluent Thai and working English

Nice-to-have

  • Passion for excellence and enthusiasm
  • Positive attitude and team approach
  • Anticipate guest needs proactively
  • Energetic and professional craft

Key Requirements

  • 1-2 years Assistant Outlet Manager experience
  • Previous luxury hotel experience
  • Legal right to work in Thailand
  • English and Thai fluency required

Work Rights

Must hold legal right to work in Thailand

Tailored Resume

Cover Letter