The Customer Care Training Specialist will work closely with market Customer Care management team to ensure the professional and quality service delivery of the centre by supporting and executing the contacts evaluation scheme
Job Summary
The Customer Care Training Specialist will work closely with market Customer Care management team to ensure the professional and quality service delivery of the centre by supporting and executing the contacts evaluation scheme.
Key to your success in this role will be your ability to deliver onboarding training sessions and workshops, craft and maintain standardized call scripts under guidance that are unique to each of CHANEL’s divisions.
Opportunity to be part of a growing team that is focused on setting up and strengthening the Customer Care experience in CHANEL; opportunity to develop Customer Care advisors and enable them to perform at their best.
Matching Summary
The Customer Care Training Specialist will work closely with market Customer Care management team to ensure the professional and quality service delivery of the centre by supporting and executing the contacts evaluation scheme.
Skills & Requirements
Must-have
Customer Care training delivery
Standardized call script development
Contacts evaluation scheme execution
Upskilling methodology enhancement
Quality assurance and feedback
Nice-to-have
Elevating client experience
Engaging and developing advisors
Business acumen around operations
Agility in designing solutions
Positive working environment
Key Requirements
Demonstrated experience delivering training programs
Experience in training and development
Strong business acumen
Excellent interpersonal, communication and presentation skills