Base: $25.30 - $37.95 ph; bonus/equity: not specif...
Fully remote
Timely, accurate, and exceptional support
Solutions-focused approach
Utilizes procedures, policies, erp
Provide timely, accurate and exceptional support experience for our teammates and leaders
Job Summary
Provide timely, accurate and exceptional support experience for our teammates and leaders.
Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Provide timely, accurate and exceptional support experience for our teammates and leaders.
Salary
Base: $25.30 - $37.95 per hour; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
timely, accurate, and exceptional support
solutions-focused approach
Utilizes procedures, policies, ERP
case management tool
performance metrics and service level agreements
quality guidelines
Strong computer skills
Nice-to-have
passion for service
active listening
collaborative communication
customer-focused mindset
trust with diverse stakeholders
Key Requirements
1 years of experience in human resources
5 years in customer service
Bachelor’s Degree (or equivalent knowledge) in HR, Business, or related field