Technical Support Engineer, Business Systems

Maddoxindustrialtransformer

Houston, TX, United States
Base: $70k-$100k; bonus/equity: included in range;...
On-site
Odoo erp support
Business systems administration
User support and troubleshooting
Your primary responsibility will be supporting the technology experience of Maddox employees and partners within Odoo, our open-source, self-hosted, and fully-customizable ERP

Job Summary

  • Your primary responsibility will be supporting the technology experience of Maddox employees and partners within Odoo, our open-source, self-hosted, and fully-customizable ERP.
  • You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner.
  • This role offers a starting range of $70k-$100k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee.

Matching Summary

Your primary responsibility will be supporting the technology experience of Maddox employees and partners within Odoo, our open-source, self-hosted, and fully-customizable ERP.

Salary

Base: $70k-$100k; Bonus/Equity: Included in range; Benefits: Averages over $20k/year

Skills & Requirements

Must-have

  • Odoo ERP support
  • Business systems administration
  • User support and troubleshooting
  • External vendor management
  • Change management coordination
  • Access control and segregation of duties

Nice-to-have

  • Proactive problem identification
  • Systems thinking
  • Customer success posture
  • Collective success focus
  • Adaptability to new technologies

Key Requirements

  • Current professional experience required
  • Experience administering/supporting business systems adjacent to ERP
  • 10+ years related experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter