Country Service Manager

PerkinElmer

Petaling Jaya, Malaysia
Service revenue and margin management
Lead and manage service engineers
Root-cause analysis and preventive measures
To lead and manage the Malaysia service team on providing after sales services to customers

Job Summary

  • To lead and manage the Malaysia service team on providing after sales services to customers.
  • Responsible for Malaysia service Annual Operating Plan including revenue growth, prime margin and overall profitability.
  • Ensure an environment that promotes effective communications, positive employee relations and teamwork.

Matching Summary

To lead and manage the Malaysia service team on providing after sales services to customers.

Skills & Requirements

Must-have

  • Service revenue and margin management
  • Lead and manage service engineers
  • Root-cause analysis and preventive measures
  • Manage physical assets and parts inventory
  • Develop and maintain customer relationships

Nice-to-have

  • Positive employee relations and teamwork
  • Effective communication and interpersonal skills
  • Customer service oriented
  • Willing to travel

Key Requirements

  • Diploma, Bachelor's degree, or equivalent
  • 10+ years of experience in repair, maintenance, installation
  • Leadership experience in a service team
  • Strong analytical problem-solving skills
  • Good negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter