Head Of Private Bank Client Services

Barclays

Singapore, Singapore
Private bank client services
Omni channel customer experience
Customer satisfaction and nps
Lead and develop a highly engaged team to pioneer an omni channel experience and achieve excellent customer outcomes

Job Summary

  • Lead and develop a highly engaged team to pioneer an omni channel experience and achieve excellent customer outcomes.
  • Build and maintain team capability to deliver excellent customer outcomes by identifying, understanding, and meeting customer needs, using available tools to grow business performance.
  • Create an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.

Matching Summary

Lead and develop a highly engaged team to pioneer an omni channel experience and achieve excellent customer outcomes.

Skills & Requirements

Must-have

  • Private Bank Client Services
  • Omni channel customer experience
  • Customer satisfaction and NPS
  • Performance management standards
  • Business plan development
  • Market trend analysis
  • Resolution culture
  • Risk and control adherence

Nice-to-have

  • Empowering environment creation
  • Building deeper customer relationships
  • Commercial mindset
  • Continuous improvement focus
  • Barclays Values and Mindset

Key Requirements

  • Prior client service experience in Private Banking
  • Experience in customer service roles
  • Excellent attention to detail
  • Strong English communication skills
  • Negotiation and influence skills
  • High computer literacy
  • Good organizational and time management skills
  • Adaptability to change

Work Rights

Not specified

Tailored Resume

Cover Letter