This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments
Job Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Handle escalated incidents related to cloud services, ensuring timely resolution in line with SLAs.
Identify opportunities for improving service delivery and performance, using metrics and reporting to measure success and propose enhancements to cloud operations and processes.
Matching Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Skills & Requirements
Must-have
L2/L3 cloud support
ITIL framework
Incident, problem, change management
Cloud services operational excellence
Managed services framework
Nice-to-have
Proactive monitoring and response
Automation and Infrastructure as Code
DevOps tools and CI/CD pipelines
Client environment management
Service delivery improvement
Key Requirements
7+ years in cloud environments with ITIL-aligned L2/L3 support
Bachelor’s degree in Computer Science or related field