Senior Consultant, Digital Op Model, Process Improvement, Belfast Or Derry, Londonderry

Ernst & Young Global Ltd

Belfast, Northern Ireland, United Kingdom
**
Crm platforms like salesforce or microsoft dynamics
Agile methodologies and environments
Workshop facilitation and requirements gathering
** Ernst & Young is seeking a Senior Consultant for their Digital Operating Model team in Belfast or Derry, focusing on process improvement and customer transformation through digital innovation. The ideal candidate will have experience with CRM platforms, agile methodologies, and a passion for enhancing customer experiences. **

Job Summary

  • Join the Customer Transformation team to reimagine customer-facing functions through digital innovation and user-centric design.
  • Support the full lifecycle of customer technology projects from research and business case development to delivery and implementation.
  • Collaborate with diverse cross-functional teams to deliver customer-centred solutions using data for personalized experiences.

Matching Summary

Match Score: 75

** Ernst & Young is seeking a Senior Consultant for their Digital Operating Model team in Belfast or Derry, focusing on process improvement and customer transformation through digital innovation. The ideal candidate will have experience with CRM platforms, agile methodologies, and a passion for enhancing customer experiences. **

Skills & Requirements

Must-have

  • CRM platforms like Salesforce or Microsoft Dynamics
  • Agile methodologies and environments
  • Workshop facilitation and requirements gathering

Nice-to-have

  • Lean and Six Sigma experience
  • Product Owner or Scrum Master background
  • Familiarity with Martech and CPQ tools

Key Requirements

  • Experience with CRM platforms
  • Analytical and detail-oriented mindset
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter