Senior Associate Customer Success Manager - Paradox

Workday

Fully remote
Client-facing experience in b2b settings
Saas organization experience
Customer satisfaction management
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • SAAS organization experience
  • Customer satisfaction management
  • Excellent technology skills
  • Troubleshoot technical challenges
  • Build meaningful client relationships

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 3+ years client-facing experience
  • Prior SAAS organization experience
  • Excellent written and verbal communication
  • Handle multiple priorities/projects

Work Rights

Not specified

Tailored Resume

Cover Letter