Customer Success Manager

Octus

New York, United States
Base: $70,000 - $95,000; bonus/equity: annual perf...
On-site
Increase user adoption
Drive retention rates
Develop subscriber relationships
Customer Success Managers at Octus are responsible for increasing user adoption, driving retention rates, promoting processes, and developing relationships

Job Summary

  • Customer Success Managers at Octus are responsible for increasing user adoption, driving retention rates, promoting processes, and developing relationships.
  • Successful candidates should possess strong communication, relationship-building, and problem-solving skills.
  • Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks, and law firms.

Matching Summary

Customer Success Managers at Octus are responsible for increasing user adoption, driving retention rates, promoting processes, and developing relationships.

Salary

Base: $70,000 - $95,000; Bonus/Equity: Annual performance bonus; Benefits: Competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements

Skills & Requirements

Must-have

  • Increase user adoption
  • Drive retention rates
  • Develop subscriber relationships
  • Product expertise
  • Credit investing market knowledge
  • Onboarding and implementation

Nice-to-have

  • Growth-minded innovators
  • Human organizational ethos
  • Voice of the customer

Key Requirements

  • 1-5 years customer-facing experience
  • Financial services or legal services experience
  • Subscription-based services experience
  • Undergraduate degree in business, finance, law, or related field
  • Interest in financial services and credit markets

Work Rights

Not specified

Tailored Resume

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