Gbs Help Desk Support Rep

UPS

Medellin Ii Global Business Services, CO, United States
Fully remote
Technical and procedural issues
Record interactions in crm
Identify and define problems
This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications

Job Summary

  • This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications.
  • He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications.

Skills & Requirements

Must-have

  • technical and procedural issues
  • record interactions in CRM
  • identify and define problems
  • interpret technical concepts
  • troubleshoot application problems

Nice-to-have

  • rewarding culture
  • talented teams
  • cultivate your skills

Key Requirements

  • minimum of 35 wpm typing
  • computer hardware and software knowledge
  • excellent written and verbal communication
  • minimum 3 months helpdesk/call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter