Competitive salary; benefits include pension; 28 d...
On-site
Minimum 2 years concierge experience
Luxury hospitality service standards
Strong local knowledge of cheshire
The role serves as a trusted expert and ambassador dedicated to curating exceptional, personalized guest experiences that reflect the elegance of Fairmont Hotels & Resorts
Job Summary
The role serves as a trusted expert and ambassador dedicated to curating exceptional, personalized guest experiences that reflect the elegance of Fairmont Hotels & Resorts.
Employees receive exclusive discounts on spa and golf facilities, 20% off food and beverage in on-site restaurants, and access to training and development opportunities.
The position requires collaborating closely with Front Office, Guest Relations, Spa, F&B, and Housekeeping teams to ensure a cohesive and seamless guest journey.
Matching Summary
Match Score: 85
The role serves as a trusted expert and ambassador dedicated to curating exceptional, personalized guest experiences that reflect the elegance of Fairmont Hotels & Resorts.
Salary
Competitive salary; Benefits include pension; 28 days holiday plus public holidays
Skills & Requirements
Must-have
Minimum 2 years concierge experience
Luxury hospitality service standards
Strong local knowledge of Cheshire
Impeccable communication skills
Meticulous attention to detail
Nice-to-have
Opera PMS system familiarity
Additional languages for international guests
Passion for creating memorable experiences
VIP guest management expertise
Service recovery abilities
Key Requirements
Minimum 2 years experience in Concierge or Front Office
Understanding of UK health, safety, and GDPR standards