SimplePractice is seeking a Customer Service Specialist to join their Customer Success team in Mexico City. The role focuses on providing excellent support to customers through various communication channels while contributing to the company's mission of enhancing the health and wellness industry
Job Summary
The role involves serving as the front line of communication by answering inbound phone calls, chats, and emails to provide world-class customer support.
Employees must be available for non-traditional business hours including weekends and evenings to help manage response time goals throughout the entire week.
The position requires investigating complex customer questions, troubleshooting issues, and conducting live onboarding calls with customers during their free trial period.
Matching Summary
Match Score: 85
SimplePractice is seeking a Customer Service Specialist to join their Customer Success team in Mexico City. The role focuses on providing excellent support to customers through various communication channels while contributing to the company's mission of enhancing the health and wellness industry.
Salary
Base: MXN $20,158.33 - $25,350.00 per month; Bonus/Equity: Annual bonus or commission eligible; Benefits: Overtime pay available during peak seasons