Work From Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Capital One

Richmond, VA, US
Base: $21 ph; bonus/equity: not specified; benefit...
Fully remote
Fraud intake coordinator
Fraud & disputes operations
Work from home
This role offers the convenience of working virtually at home while handling challenging fraud intake coordination

Job Summary

  • This role offers the convenience of working virtually at home while handling challenging fraud intake coordination.
  • Capital One invests heavily in training and development, empowering associates to provide compassionate and real solutions for customers.
  • Comprehensive benefits include Medical, Dental, Vision, Prescription coverage, Paid Time Off, Wellbeing offerings, and Tuition Reimbursement.

Matching Summary

This role offers the convenience of working virtually at home while handling challenging fraud intake coordination.

Salary

Base: $21 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Prescription coverage, PTO, Wellbeing offerings, Tuition Reimbursement, FSA, Life Insurance, Disability Insurance, 401K, Stock Purchase Plan

Skills & Requirements

Must-have

  • Fraud Intake Coordinator
  • Fraud & Disputes Operations
  • Work From Home
  • Customer Service Experience
  • Google Suite or Microsoft Office

Nice-to-have

  • Empathy and strong customer focus
  • Effective listening and de-escalation
  • Proactive and organized
  • Positive attitude and flexibility

Key Requirements

  • High school diploma, GED or equivalent certification
  • At least 2 years of customer service or call center experience
  • At least 1 year of Google Suite or Microsoft Office experience
  • At least 6 months of experience in the financial industry
  • At least 1 year of fraud or disputes experience

Work Rights

Not specified

Tailored Resume

Cover Letter