Contract Officer, Customer Contact Centre (12 Months Contract)
Prudential Assurance UK
Hong Kong, Hong Kong
On-site
Handle outbound calls
Resolve customer inquiries
Customer dissatisfaction handling
Prudential Assurance UK is seeking a Contract Officer for their Customer Contact Centre in Hong Kong. This 12-month role focuses on providing exceptional customer service related to life and health insurance products, requiring strong communication and problem-solving skills
Job Summary
Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner with tactful service skills.
This role will handle outbound call service according to the company’s compliance.
Prudential is an equal opportunity employer.
Matching Summary
Match Score: 85
Prudential Assurance UK is seeking a Contract Officer for their Customer Contact Centre in Hong Kong. This 12-month role focuses on providing exceptional customer service related to life and health insurance products, requiring strong communication and problem-solving skills.
Skills & Requirements
Must-have
Handle outbound calls
Resolve customer inquiries
Customer dissatisfaction handling
Maintain customer loyalty
Professional tone and manner
Nice-to-have
Empathy for customer situations
Exceed customer expectations
Positive and result-oriented attitude
Key Requirements
Minimum 2 years' experience in insurance or financial industry
IIQE 1,3,5 required
Proficient in MS Office
Excellent English and Chinese (including Mandarin)
Adapt to changes and work independently under pressure