Customer Support Associate – Ops – Cs - Collections

Convera

Santa Ana, US
Market competitive salary; not specified; generous...
2 days onsite, hybrid
Strong background in collections
High school diploma or equivalent experience
Fluent english communication skills
Convera is seeking a detail-oriented Collections Specialist for its Customer Support team in Santa Ana, focused on managing outstanding payments from B2B clients. The role emphasizes customer service excellence, problem-solving, and collaboration across departments to enhance collection processes

Job Summary

  • The role is responsible for managing outstanding payments from B2B clients through follow-ups on overdue invoices.
  • Candidates must be able to negotiate payment arrangements and collaborate with internal departments to resolve billing issues.
  • Convera offers a competitive salary, flexible hybrid schedule, and generous insurance benefits including paid volunteering opportunities.

Matching Summary

Match Score: 85

Convera is seeking a detail-oriented Collections Specialist for its Customer Support team in Santa Ana, focused on managing outstanding payments from B2B clients. The role emphasizes customer service excellence, problem-solving, and collaboration across departments to enhance collection processes.

Salary

Market competitive salary; Not specified; Generous insurance, paid holidays, and 5 days paid volunteering

Skills & Requirements

Must-have

  • Strong background in collections
  • High school diploma or equivalent experience
  • Fluent English communication skills
  • Experience with MS applications
  • Ability to handle regulatory requirements

Nice-to-have

  • Experience with data analytics tools
  • Customer-facing role experience
  • Excellent attention to detail
  • Passion for best-in-class customer care

Key Requirements

  • Minimum 1 year related experience with Bachelor's degree or equivalent
  • Must have strong background in collections
  • High school diploma required
  • Fluent verbal and written English

Work Rights

Not specified

Tailored Resume

Cover Letter