Ref100030s_2026246181 - Service Desk/application - 3 To 8 Years - Pune - Wfo
WNS Global Services (Australia) Pty Ltd
Pune, India
**
Advanced it service desk support
Incident and problem analysis
Escalated ticket resolution
**
WNS Global Services is seeking an experienced Service Desk professional in Pune, India, to provide advanced IT support for business applications and infrastructure-related issues. The ideal candidate will have 3 to 8 years of experience, strong problem-solving abilities, and effective communication skills.
**
Job Summary
The role provides advanced IT service desk support for business applications, systems, and infrastructure-related issues while handling escalated end-user incidents.
Candidates are expected to perform deep fault analysis, prioritize issues based on business impact, and monitor calls from inception to closure.
This position requires strong problem diagnosis capabilities and the ability to work independently on complex incidents within a global organization.
Matching Summary
Match Score: 75
**
WNS Global Services is seeking an experienced Service Desk professional in Pune, India, to provide advanced IT support for business applications and infrastructure-related issues. The ideal candidate will have 3 to 8 years of experience, strong problem-solving abilities, and effective communication skills.
**