Guest Services Representative

Land Rover Charlotte

Huntersville, North Carolina, US
Customer interaction and support
Phone call management
Data entry and reporting
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Walks around the showroom hourly to offer refreshments to guests and provides a warm, positive and happy environment for Guests, their children and fellow teammates.
  • Maintains CSI at or above Company standards and participates in required training.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Customer interaction and support
  • Phone call management
  • Data entry and reporting
  • Maintaining a positive environment
  • Facility monitoring

Nice-to-have

  • Servant leadership
  • Teamwork and respect
  • Commitment to customer enthusiasm
  • Passion for winning
  • Continuous improvement

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

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