Base: $16.44-$18.50 ph; bonus/equity: not specifie...
In-person
High school diploma or equivalent
One-year customer service experience
Microsoft office proficiency
Owens Community College is seeking a Specialist for their Student Service Center, responsible for welcoming and assisting students with enrollment and financial aid processes. The ideal candidate should have customer service experience, strong communication skills, and the ability to handle various administrative tasks while maintaining professionalism
Job Summary
This role serves as the primary point of contact for students, staff, and visitors at the Student Service Center and Admissions office.
The specialist is responsible for triaging inquiries, guiding students through enrollment and financial aid processes, and acting as an intermediary between students and advisors.
The position requires strong communication skills to manage difficult customers while ensuring compliance with federal regulations regarding student record privacy.
Matching Summary
Match Score: 75
Owens Community College is seeking a Specialist for their Student Service Center, responsible for welcoming and assisting students with enrollment and financial aid processes. The ideal candidate should have customer service experience, strong communication skills, and the ability to handle various administrative tasks while maintaining professionalism.
Salary
Base: $16.44-$18.50 per hour; Bonus/Equity: Not specified; Benefits: SERS Retirement System
Skills & Requirements
Must-have
High School Diploma or equivalent
One-year customer service experience
Microsoft Office proficiency
Ability to handle stressful situations
Knowledge of student records privacy
Nice-to-have
Working knowledge of Ozone system
Empathy and persuasion skills
Growth mindset and adaptability
Experience with Workday system
Team collaboration in multi-campus setting
Key Requirements
High School Diploma or GED
Minimum one year office customer service experience
Basic computer skills including Microsoft Office suite
Compliance with student record privacy regulations