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Fortive Corporation is seeking a Digital Customer Success & Content Strategist to develop scalable digital engagement programs and high-quality customer education content for their SaaS products. This hybrid role focuses on using Gainsight PX and Journey Orchestrator for content strategy and technical execution, aimed at enhancing customer adoption and satisfaction.
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Job Summary
Build scalable digital engagement programs and create high-quality customer education content that powers adoption, satisfaction, and retention across our SaaS products.
This role uniquely combines technical execution using Gainsight PX & Journey Orchestrator with strategic content development, enabling customers to adopt and use our platform confidently while reducing friction and supporting scalable Customer Success operations.
Track and report performance of digital programs using adoption lift, engagement analytics, deflection, NPS follow-up SLAs, and journey effectiveness.
Matching Summary
Match Score: 75
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Fortive Corporation is seeking a Digital Customer Success & Content Strategist to develop scalable digital engagement programs and high-quality customer education content for their SaaS products. This hybrid role focuses on using Gainsight PX and Journey Orchestrator for content strategy and technical execution, aimed at enhancing customer adoption and satisfaction.
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Skills & Requirements
Must-have
Gainsight PX & Journey Orchestrator
Build scalable digital engagement programs
Create high-quality customer education content
Customer adoption, satisfaction, and retention
In-app programs and lifecycle journeys
Nice-to-have
Human-centered design principles
Data-driven decision making
Collaboration with CS, Product, Marketing, UX
Customer Obsessed and Strategic mindset
Key Requirements
5-8 years of relevant work experience
Bachelor’s Degree in relevant field
Knowledge of in-app engagement tools (PX, Pendo, Appcues)
Experience supporting multiple products or customer segments
Experience in healthcare or medical software environments