Agente De Mesa De Ayuda - Nivel 1

unistrasi.it

Bogota, , Colombia
Remote user support via phone chat email
First level software and hardware issue resolution
Case reporting in english
This role involves providing remote support to international users through phone, chat, and email channels

Job Summary

  • This role involves providing remote support to international users through phone, chat, and email channels.
  • You will be responsible for resolving first level software and hardware issues and reporting each case in English.
  • The position is onsite in Bogota with rotating schedules and an indefinite contract.

Matching Summary

This role involves providing remote support to international users through phone, chat, and email channels.

Skills & Requirements

Must-have

  • Remote user support via phone chat email
  • First level software and hardware issue resolution
  • Case reporting in English
  • Onsite work in Bogota
  • Rotating shifts 42 hours per week

Key Requirements

  • Technical or Technological degree in ICT fields
  • COPNIA certification or payment
  • English proficiency A2-B1 reading and writing
  • Minimum 2 years remote or onsite technical support experience

Work Rights

Not specified

Tailored Resume

Cover Letter