Digital Call Center Representative

MTB (M&T Bank)

Williamsville, New York, United States of America
Base: $20–$24 ph; differential: 10% shift differen...
High school diploma or equivalent
Minimum 2 years customer service experience
Strong telephone and communication skills
The role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions

Job Summary

  • The role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions.
  • Employees receive paid training from Monday to Friday for several weeks before transitioning to a consistent weekly schedule.
  • After successfully completing the initial 6-month on-site period, employees may qualify to work one day per week from home.

Matching Summary

The role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions.

Salary

Base: $20–$24 per hour; Differential: 10% shift differential for shifts after 8:15pm; Benefits: Health care, retirement savings, tuition reimbursement

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • Minimum 2 years customer service experience
  • Strong telephone and communication skills
  • Flexibility for evening and weekend shifts
  • Ability to work on-site for first 6 months

Nice-to-have

  • Experience in banking or financial services
  • Familiarity with contact center systems
  • Knowledge of multiple bank products
  • Proven problem-solving abilities
  • Experience in fast-paced environments

Key Requirements

  • High school diploma or GED required
  • Minimum 2 years of relevant experience
  • Must be located in Williamsville, NY area

Work Rights

Not specified

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