The Duty Manager provides leadership and direction to all Front Office personnel while ensuring high-quality guest services
Job Summary
The Duty Manager provides leadership and direction to all Front Office personnel while ensuring high-quality guest services.
Responsibilities include overseeing lobby operations, coordinating with other departments for room defects and cleanliness, and managing guest complaints.
The role requires commitment to rotating shifts including weekends and public holidays to ensure continuous hotel management support.
Matching Summary
Match Score: 85
The Duty Manager provides leadership and direction to all Front Office personnel while ensuring high-quality guest services.
Skills & Requirements
Must-have
Minimum 4 years hotel experience
Rotating shift availability required
Front office supervision skills
Guest complaint resolution
Incident report documentation
Nice-to-have
Degree in Hospitality Management
Excellent communication abilities
High attention to detail
Multi-tasking in fast-paced environment
Neat appearance standards enforcement
Key Requirements
Degree or Diploma in Hospitality Management preferred
Minimum 4 years related experience in full-service or mid-range hotel