Respond to user technical and functional support requests by phone or in writing (email, ticket platform)
Job Summary
Respond to user technical and functional support requests by phone or in writing (email, ticket platform).
Accompany clients in understanding software features and advise them on best practices for use.
We offer a permanent position with a daytime work schedule from Monday to Friday, 37.5 hours/week, collective insurance paid by the employer, and paid vacation.
Matching Summary
Respond to user technical and functional support requests by phone or in writing (email, ticket platform).
Skills & Requirements
Must-have
Technical and functional support
Analyze and resolve software issues
Customer interaction and guidance
Accurate documentation of interventions
Collaboration with internal teams
Nice-to-have
Problem-solving skills
Positive customer relationships
Continuous improvement participation
Key Requirements
DEP, AEC or DEC in accounting
In-depth knowledge of financial statements
Financial analysis skills
Knowledge of compilation and review engagements
User support experience or relevant accounting experience