Customer Banking Specialist - Mount Lawley (15 Hours/week)

CBA (Commonwealth Bank)

Mount Lawley, Western Australia, Australia
On-site
Build personal connections with customers
Assist with in-branch technology and digital banking
Respond to transactional needs
The Commonwealth Bank (CBA) is seeking a part-time Customer Banking Specialist for its Mount Lawley branch, requiring 15 hours per week from Wednesday to Friday. The role focuses on delivering exceptional customer service by assisting clients with their banking needs and promoting financial health checks

Job Summary

  • Build a personal connection with customers through meaningful conversations.
  • Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist.

Matching Summary

Match Score: 85

The Commonwealth Bank (CBA) is seeking a part-time Customer Banking Specialist for its Mount Lawley branch, requiring 15 hours per week from Wednesday to Friday. The role focuses on delivering exceptional customer service by assisting clients with their banking needs and promoting financial health checks.

Skills & Requirements

Must-have

  • Build personal connections with customers
  • Assist with in-branch technology and digital banking
  • Respond to transactional needs
  • Complete Financial Health Checks
  • Process loan and credit card applications
  • Adhere to bank processes and procedures
  • Capture and act on customer feedback

Nice-to-have

  • Passion for service excellence
  • Work independently and refer specialists
  • See the big picture for customers
  • Holistic customer solutions
  • Participate in community events

Key Requirements

  • Ability to ask the right questions and find the right solutions
  • Act with integrity and place the customer at the centre
  • Demonstrate ability to work in a busy, commercial and driven retail environment

Work Rights

Not specified

Tailored Resume

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