Customer Success Manager - Senior Manager - Global Public Sector Mulesoft (fedciv)

Salesforce UK

Base: $150,100 - $227,000 annually; higher range: ...
8 years customer success or saas experience
5-6 years mulesoft anypoint platform expertise
Federal civilian (fedciv) industry knowledge
This role serves as a strategic partner driving quantifiable business impact across complex, multi-org Signature customers in the Federal Civilian sector

Job Summary

  • This role serves as a strategic partner driving quantifiable business impact across complex, multi-org Signature customers in the Federal Civilian sector.
  • The position requires deep expertise in MuleSoft to design API-led connectivity solutions that integrate enterprise systems like SAP and Oracle with Salesforce.
  • Candidates must be eligible for a Moderate Public Trust background investigation and demonstrate the ability to navigate federal procurement processes.

Matching Summary

This role serves as a strategic partner driving quantifiable business impact across complex, multi-org Signature customers in the Federal Civilian sector.

Salary

Base: $150,100 - $227,000 annually; Higher range: $180,200 - $247,900 in CA/NY/selected cities; Includes bonus, equity, and benefits

Skills & Requirements

Must-have

  • 8 years Customer Success or SaaS experience
  • 5-6 years MuleSoft Anypoint Platform expertise
  • Federal Civilian (FedCiv) industry knowledge
  • API-led connectivity and integration patterns
  • Public Trust clearance eligibility
  • Executive stakeholder management skills
  • MuleSoft Developer and Integration Architect certifications

Nice-to-have

  • Salesforce product certifications in AI
  • Experience with SAP Oracle Workday integrations
  • Growth mindset and mentorship capabilities
  • Knowledge of MuleSoft RPA capabilities
  • AI governance and safety-by-design principles

Key Requirements

  • Must be a U.S. citizen without dual citizenship
  • Minimum 8 years relevant industry experience
  • Minimum 5-6 years MuleSoft platform experience
  • Multiple MuleSoft certifications required
  • Ability to obtain Public Trust clearance

Work Rights

Must have US citizenship (no dual citizenship)

Tailored Resume

Cover Letter