Hybrid (fully remote with one day a fortnight in-office)
Indigenous customer relationship management
Culturally appropriate communication
End-to-end customer enquiry handling
Cobcv is seeking a part-time Indigenous Banking Specialist for their Indigenous Customer Assistance Line (ICAL), aimed at providing tailored banking services to Indigenous communities in Australia. The role involves building relationships with customers, delivering customer service, and ensuring culturally appropriate communication
Job Summary
Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia, providing a relevant banking service for remote Indigenous customers.
Your responsibilities include building and maintaining positive relationships with Indigenous customers and communities, ensuring they have access to banking products and services.
This role puts you at the front line, helping secure financial security and advancement for Indigenous Australians by assisting them with their everyday banking.
Matching Summary
Match Score: 85
Cobcv is seeking a part-time Indigenous Banking Specialist for their Indigenous Customer Assistance Line (ICAL), aimed at providing tailored banking services to Indigenous communities in Australia. The role involves building relationships with customers, delivering customer service, and ensuring culturally appropriate communication.
Skills & Requirements
Must-have
Indigenous customer relationship management
Culturally appropriate communication
End-to-end customer enquiry handling
Remote customer banking support
Financial security and advancement
Nice-to-have
Passionate about Indigenous communities
Enthusiastic and determined individual
Building positive relationships
Key Requirements
12 month secondment or fixed term contract
Working from home with office visits
Highly developed written and verbal communication skills
Demonstrated customer and community engagement skills
Ability to work in collaboration with stakeholders