Lead Credit & Collections Representative

Thermo Fisher Scientific UK

UK
**
3+ years shared service center experience
Erp proficiency (sap, oracle, jd edwards)
Strong verbal and written communication skills
** Thermo Fisher Scientific UK is seeking a Lead Credit & Collections Representative to manage a complex portfolio of customer accounts, ensuring timely debt collection and credit management. The ideal candidate should possess strong communication skills, a background in credit and collections, and the ability to collaborate effectively across various departments. **

Job Summary

  • The Lead Credit & Collections Representative will manage a complex portfolio of customers, acting as the primary point of contact for resolving disputes and non-payment issues.
  • This role requires leading conference calls with diverse stakeholders to address account reconciliation and ensuring all tasks comply with Sarbanes-Oxley requirements.
  • Candidates must possess proven expertise in credit and collections processes within a Shared Service Center environment to effectively meet critical metrics and SLAs.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific UK is seeking a Lead Credit & Collections Representative to manage a complex portfolio of customer accounts, ensuring timely debt collection and credit management. The ideal candidate should possess strong communication skills, a background in credit and collections, and the ability to collaborate effectively across various departments. **

Skills & Requirements

Must-have

  • 3+ years Shared Service Center experience
  • ERP proficiency (SAP, Oracle, JD Edwards)
  • Strong verbal and written communication skills
  • Credit limit calculation and maintenance
  • Order hold review and decision making

Nice-to-have

  • Mentoring and training new employees
  • Process improvement methodology knowledge
  • Cross-functional project participation
  • Excellent rapport building ability
  • First level escalation handling

Key Requirements

  • University or College degree required
  • Fluent in English
  • Proficiency in Microsoft Office software
  • Previous 3+ years work experience in similar role
  • Proven ERP system experience

Work Rights

Not specified

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