Connect And Assure Specialist

464

Shift rotation (7:00 am - 7:00 pm)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Experience supporting business customers
The Connect and Assure Specialist position at 464 involves managing business customer orders and incidents related to telecommunications services, emphasizing technical case management and stakeholder communication. The role offers a supportive and inclusive workplace within a company committed to building Australia’s digital infrastructure

Job Summary

  • The role involves managing end-to-end ownership of business customer orders and incidents to drive timely outcomes.
  • Candidates must possess strong technical knowledge of various telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position requires working within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.

Matching Summary

Match Score: 85

The Connect and Assure Specialist position at 464 involves managing business customer orders and incidents related to telecommunications services, emphasizing technical case management and stakeholder communication. The role offers a supportive and inclusive workplace within a company committed to building Australia’s digital infrastructure.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Experience supporting business customers
  • Case or account management experience
  • Shift rotation availability 7am-7pm

Nice-to-have

  • Excellent stakeholder engagement skills
  • Strong customer empathy
  • Organisational and decision-making skills
  • Continuous improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Permanent full-time employment status
  • Application deadline May 3rd 2026

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter