Provide day-to-day support of business applications
Respond to incidents, problems, and service requests
Support company products and applications
As a second line Platform Support Analyst, you will be responsible for providing collaborative day-to-day support of business applications
Job Summary
As a second line Platform Support Analyst, you will be responsible for providing collaborative day-to-day support of business applications.
The Platform Support team will collaboratively provide global support including, but not limited to: Response and resolution of Incidents, Problems, and Service Requests via phone, ITSM portal, and email.
Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.
Matching Summary
As a second line Platform Support Analyst, you will be responsible for providing collaborative day-to-day support of business applications.
Skills & Requirements
Must-have
Provide day-to-day support of business applications
Respond to Incidents, Problems, and Service Requests
Support company products and applications
Determine root cause of issues
Work with Atlassian ITSM ticketing system
Strong problem solving and customer-service skills
Strong ticket management and communication skills
Strong knowledge in scripting (Powershell, Python, etc.)
Strong knowledge in database querying (SQL, Elasticsearch)
Basic knowledge of web application architecture
Excellent English language communication skills
Nice-to-have
Collaborative day-to-day support
Clear candid communicator
Highly motivated, emotionally intelligent
Proven track record of teamwork
Passionate about customer service
Excellent leadership and mentoring skills
Basic knowledge of cloud based infrastructure
Basic knowledge of messaging brokers and queues
Ability to work collaboratively in a distributed team
Proactively reach out and facilitate communications
Strong desire to learn new technologies
Key Requirements
Proficient Windows user with experience in administrating
Experience with Atlassian ITSM ticketing system
Experience with scripting (any)
Experience with database querying (any)
Basic knowledge of web application architecture
Basic knowledge of cloud based infrastructure (plus)
Basic knowledge of messaging brokers and queues (plus)