As a Systems Analyst in the Issuing Support team, you will deliver high-quality technical support to Global Blue’s biggest global merchants and internal stakeholders
Job Summary
As a Systems Analyst in the Issuing Support team, you will deliver high-quality technical support to Global Blue’s biggest global merchants and internal stakeholders.
The role offers opportunities for professional development and career growth within a fast-growing, international company with a multicultural workplace.
Global Blue embraces an Agile Working Model, supports internal mobility, and prioritizes work-life balance while committing to sustainability and innovation.
Matching Summary
As a Systems Analyst in the Issuing Support team, you will deliver high-quality technical support to Global Blue’s biggest global merchants and internal stakeholders.
Skills & Requirements
Must-have
2nd-level application support
PowerShell and SQL experience
Incident and problem management
Collaboration with software developers
Operational management tools
Service monitoring and automation
Nice-to-have
Customer-oriented approach
Multicultural teamwork
Flexibility to changing priorities
Proactive continuous improvement
Strong communication skills
Resilience under pressure
Key Requirements
2–4 years application support or DevOps experience
Completed education in IT or business administration
Strong analytical and problem-solving skills
Strong command of English
Valid Italian work permit
Based in Italy
ITIL certification (desirable)
Work Rights
Must be based in Italy with valid Italian work permit