Wincap Support Analyst

Harris School Solutions

Base: $55,000 - $70,000pyear; bonus/equity: not sp...
Fully remote
Application support for wincap software
Customer service and support liaison
Handling escalated support tickets
The successful candidate will provide application support to customers using WinCap School Financial Management software, assisting with complex functional questions

Job Summary

  • The successful candidate will provide application support to customers using WinCap School Financial Management software, assisting with complex functional questions.
  • This role involves working closely with the Director of Client Services and a supportive team to deliver exceptional customer service and development support.
  • Responsibilities include managing support tickets, delivering training, identifying issues, and collaborating with the development team to ensure customer satisfaction.

Matching Summary

The successful candidate will provide application support to customers using WinCap School Financial Management software, assisting with complex functional questions.

Salary

Base: $55,000 - $70,000/year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Application support for WinCap software
  • Customer service and support liaison
  • Handling escalated support tickets
  • Delivering client training sessions
  • Bug fix and software enhancement management
  • Analytical and problem-solving skills

Nice-to-have

  • Positive, results oriented mindset
  • Organizational skills
  • Knowledge of BOCES services and aid calculations
  • Accounting and payroll experience in NY school districts

Key Requirements

  • Bachelor's degree in accounting or equivalent experience
  • Knowledge of fund-based accounting in school districts
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter