Application Support Senior Analyst – Assistant Vice President

Publix Serving (Civica)

Base: $94,300.00 - $141,500.00; bonus/equity: not ...
5-8 years application support experience
Application stability and monitoring
Risk reconciliation and issue escalation
The role provides technical and business support for users of Citi Applications, ensuring quick resolutions to app issues and driving stability

Job Summary

  • The role provides technical and business support for users of Citi Applications, ensuring quick resolutions to app issues and driving stability.
  • Candidates are expected to manage application systems in daily operations, perform start-of-day checks, and conduct continuous monitoring.
  • This position requires acting as a liaison between users, technology groups, and vendors while adhering to strict Service Level Agreements.

Matching Summary

The role provides technical and business support for users of Citi Applications, ensuring quick resolutions to app issues and driving stability.

Salary

Base: $94,300.00 - $141,500.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5-8 years application support experience
  • Application stability and monitoring
  • Risk reconciliation and issue escalation
  • Technical documentation development
  • Production release management

Nice-to-have

  • Strong diplomatic communication skills
  • Coaching and training new recruits
  • Influence on senior stakeholder decisions
  • Ability to work with limited supervision
  • Cross-functional team collaboration

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-8 years in Application Support role
  • Experience installing and configuring business applications

Work Rights

Not specified

Tailored Resume

Cover Letter